Refund & Dispute Policy
Effective Date: 02/06/2025
At Homer Rentals & Services, we strive to provide high-quality advertising and listing services for businesses and individuals in Homer, Alaska. Below is our policy on refunds, disputes, and cancellations.
1. Refund Policy
1.1 Non-Refundable Services
🚫 All advertising packages, featured listings, and membership subscriptions are non-refundable once purchased.
🚫 Refunds are not issued for unused time on active listings or memberships.
🚫 We do not offer refunds for lack of engagement, clicks, or responses to a listing.
1.2 Exceptions & Refund Eligibility
✅ Refunds may be granted only in the following cases:
✔️ Accidental duplicate charges
✔️ Unauthorized transactions (subject to verification)
✔️ Technical issues preventing a listing from being published
💡 All refund requests must be made within 7 days of purchase by emailing info@homerrentalsandservices.com with your order details.
2. Dispute Resolution
2.1 Contact Us First
📌 If you experience any issues, please contact our support team first before initiating a chargeback or dispute.
2.2 Chargebacks & Unauthorized Disputes
⚠️ If a chargeback is filed without first attempting to resolve the issue with us, we reserve the right to:
- Revoke access to any active listings or memberships until the dispute is settled.
- Permanently ban accounts engaged in fraudulent disputes.
2.3 How to Report a Dispute
To report a dispute, email info@homerrentalsandservices.com with:
📌 Your order number
📌 A description of the issue
📌 Any supporting documentation
📍 Our team will review and respond within 3-5 business days.
3. Subscription Cancellations
💳 Users with recurring memberships can cancel anytime via their account dashboard.
🛑 Cancellations take effect at the end of the billing cycle (no pro-rated refunds).
⚠️ If payment fails for a subscription, premium access may be revoked until payment is resolved.
📩 Upon canceling, users will receive an email confirmation of their cancellation.
4. Contact Us
For any refund, dispute, or billing inquiries, please contact us:
📧 info@homerrentalsandservices.com
📍 Homer, Alaska
This policy is effective as of 02/06/2025 and may be updated periodically.